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IT Support
MultiThread IT Support is a team of certified IT professionals with dynamic skills for effective IT support and resource management.
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Infrastructure
Our IT Support Services
We provide delightful customer support services to all our clients. MultiThread engages full-time and part-time IT professionals, who bring together decades of experience in providing and maintaining simple and highly customized ICT solutions. Our customer support team provides rapid 12-hour, after-sales support and service to our customers.
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Professionalism
Our highly trained and experienced personnel visit and guide customers through any technical challenges both on site and remote.
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Ethical
MultiThread support staff adheres to the relevant professional code of ethics eg. Confidentiality, Integrity, and Availability (CIA) and ensures they are not compromised.
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Reliability
We set up our system to compliment your internal IT resources to deliver quick turnaround on our support services to prevent downtime.
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Availability
Our support team provides rapid response after-sales support and services to customers via omnichannel. We make special arrangement for weekends and holidays to ensure our clients are always up and running